International Incheon Airport

Damaged Baggage

Please report any damage immediately at the Lost Baggage Information Counter located behind the baggage claim carousel.
An airline representative will verify the damage and proceed with the report and handling process.
Damaged baggage is classified as the airline’s responsibility, and compensation will be provided according to the airline’s compensation policy, although compensation may not be available in some circumstances.
Even if you have already left the airport, please contact the airline directly to report the damage and inquire about the next steps.

You can find the contact information for each airline on the airport’s website. Airline Contact Information

All baggage information is managed by the individual airlines, and compensation policies vary, so you must contact your airline directly.
For items lost on flights departing from Incheon Airport and arriving at another airport, please contact the arrival airport.

Lost Baggage
Area of Responsibility	Responsible Organization	Phone Number	Website
Passenger Terminals and Concourse Common Areas of the Transportation Center Curbside and Parking Lot Area	Lost and Found Office at Terminal 1	82-32-741-3110, 3114, 8991, 8992	Go to Link Search Lost Items
	Lost and Found Office at Terminal 2	82-32-741-8988,8989	Go to Link Search Lost Items
In-flight Lost Items and Baggage	Korean Airlines Lost and Found Center	82-32-742-5194	Go to Link
	Asiana Airlines Lost and Found Center	82-32-744-2205	Go to Link
	Foreign Airlines and Low-cost Carriers	1577-2600
Within the Bonded Area (Duty Free Shops, Boarding Gates, Arrival Hall)	Terminal 1 Customs Airport Passenger Clearance Division 1	82-32-722-4426	Go to Link
	Terminal 2 Customs Airport Passenger Clearance Division 2	82-32-723-5119	Go to Link
Lost Items on Airport Buses and Trains	Airport Limousine	82-32-743-7607
	KAL Limousine	82-02-2667-0386
	Airport Railroad	82-32-745-7777	Go to Link
	Lost Items on Regional Buses	1577-2600

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