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Incheon Airport Main Contact Number / Reporting

1577-2600

User Information

  • The Incheon International Airport Lost and Found Office handles various items found and lost at the airport. It is currently run by the Incheon International Airport Police Corps and Incheon International Airport Corporation.
  • Found items (excluding ID cards, passports, mobile phones, and food) will be kept for the legal period of 6 months and, after 3 months, transferred to the national treasury or disposed of. Food items will be disposed of on the same day or one week later.
  • Foreign passports will be kept for one month from the date of discovery before being transferred to the respective embassies. Korean passports will be transferred to the Passport Service Office of the Ministry of Foreign Affairs at Incheon Airport the day after discovery.
    (For inquiries about Korean passports: Contact the Passport Division of your city, county, or district office / Consular Call Center: 02-3210-0404)

Terminal 1

User Information
Operating Hours 07:00–22:00 (open year-round)
Contact Information
Location Lost and Found Office, B1 Floor,
Terminal 1

Terminal 2

User Information
Operating Hours 07:00–22:00 (open year-round)
Contact Information
Location Lost and Found Office, One-stop Public Service, 2nd Floor, Public Area, Terminal 2

How to Claim Items (Download Power of Attorney Form)

  • You usually have to be present in person to claim your lost items. You must bring your ID and know your lost item receipt number.
  • If you wish to authorize someone else to claim the item on your behalf, please complete the power of attorney below to enable collection.

Terminal 1

Terminal 1
Power of Attorney for Courier Service Download
Power of Attorney for Proxy Collection Download
Power of Attorney for Quick Service Download

Terminal 2

Terminal 2
Power of Attorney for Courier Service Download
Power of Attorney for Proxy Collection Download
Power of Attorney for Quick Service Download

Processing Procedure

  • 아이콘
    Lost Item Found
    (within the passenger terminal)

    Terminal, Concourse, or Transportation center Items lost and found within public areas, curbside, and parking areas.

    The Lost and Found Office staff will register the item information on the National Police Agency’s Lost and Found Portal (Lost112).

    The owner should verify their lost items from the registered information.

    Claiming in person

    Claiming by proxy

    If the lost item is not claimed within six months

    it will be sold, disposed of, or donated
    (according to the Lost Property Act).

  • 아이콘
    Losing an Item
    (within the passenger terminal)

    If you lose an item at Incheon Airport (excluding on an aircraft, airport bus, or airport railroad, for which you must contact the respective organization).

    The customer should directly inquire about lost items at the Lost and Found Office
    (via email or phone).

    Search for found items on the “National Police Agency Lost112 - Found Item Search”
    (http://www.lost112.go.kr)

Lost and Found Handling Agencies

Lost and Found Handling Agencies
Area of Responsibility Responsible Organization Contact Information Go to Link
  • Passenger Terminals and Concourse
  • Common Areas of the Transportation Center
  • Curbside and Parking Lot Area
 Terminal 1 Lost and Found Office 032-741-3110, 3114 Go to Link
Search Lost Items
Terminal 2 Lost and Found Office 032-741-8988,8989
  • In-flight Lost Items and Baggage
 Korean Airlines Lost and Found Center icnbaginfo@koreanair.com Go to Link
Asiana Airlines Lost and Found Center 032-744-2205
bag@flyasiana.com		 Go to Link
Foreign Airlines and Low-Cost Carriers 1577-2600
  • Within the Bonded Area (Duty-Free Shops, Boarding Gates, Arrival Hall)

    * Tax-exempt found items will be handed over to the Incheon Airport Lost and Found Office.

 T1 Traveler Customs Clearance Division 1 032-722-4425 Go to Link
T2 Traveler Customs Clearance Division 2 032-723-5122~26
  • Lost Items on Airport Buses and Trains
 Airport Limousine 032-743-7607
KAL Limousine 02-2667-0386
Airport Railroad 032-745-7777 Go to Link
Lost Items on Regional Buses 1577-2600
Inquiries
  • Department: Customer Experience Team
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