Setting a new standard in global airport services through distinguished passenger services,
Incheon International Airport has redefined excellence.
Incheon International Airport has redefined excellence.
Providing an unparalleled experience through premium duty-free shopping, tailored transfer services that cater to passenger needs, diverse range of cultural performances both inside and outside the airport, and variety of F&B services, Incheon International Airport continues to pioneer a new paradigm in world-class airport service.
Global and Domestic Service Quality Management
Incheon Airport’s relentless pursuit of excellence is recognized worldwide. In particular, the remarkable achievement of being ranked first globally for 12 consecutive years in the Airport Service Quality (ASQ) survey is a monumental record in the history of airports around the globe.
ASQ (Airport Service Quality):
- Ranked World's No. 1 for 12 consecutive years from 2005 to 2017
- 2021 Overall Satisfaction Score: 5.00 points
ACI Customer Experience Accreditation
- Achieved the world’s first level 4 accreditation (March 2021)
Top 10 Core Service Indicators
- Achieved S-rank across all indicators in 2021
Inquiries
- Telephone : +82-32-741-2424, 2425
- Managing department : Customer Experience Team