Incheon International Airport

Lost or Damaged Baggage

The information on the website is for reference only. Please check with the corresponding airline/institution/facility for accuracy.

Please report the damaged baggage immediately to the lost baggage information desk behind the baggage claim area.
After confirming damage, the airline staff will report and process
Any damaged baggage is the responsibility of each airline. Compensation will be processed according to each airlines' refund policy, but depending on the case in claiming compensation might be difficult.
Even if you have already left the airport and cannot file a claim in person, please call the airline directly to address the issue.

Check the airport website for airline contact information. Airline contact information

Please contact your airline directly as each airline manages all the baggage and the compensation policy varies between airlines.
If you are departing from Incheon Airport and arriving at another airport, please contact the destination airport regarding any lost items.

Responsible agencies for lost item management안내표
Related Area	Responsible Agency	Tel. Number	Website
Terminals and Concourse Transit Center and surrounding areas Curbside and parking lot area	Terminal 1 Lost and Found Office	032-741-3110, 3114, 8991, 8992	Go Search Lost and Found items
	Terminal 2 Lost and Found Office	032-741-3110, 3114, 8991, 8992	Go Search Lost and Found items
Items lost on board or checked baggage related concerns	Korean Air Lost and Found	032-742-5194	Go
	Asiana Lost and Found	032-744-2205	Go
	Other Airlines	1577-2600
Within the bonded area (Duty free zone, departure gate, arrival hall)	Terminal 1 Traveler Customs Clearance Division 1	032-722-4425	Go
	Terminal 2 Traveler Customs Clearance Division 2	032-723-5119	Go
Airport bus and train: lost items	Airport Limousine Service	032-743-7607
	Call Limousine Service	02-2667-0386
	Airport Train	032-745-7777	Go
	Bus Terminal Lost and Found	1577-2600

Related information